Flight time changes, flight cancellations or hotel overbookings require quick and short-term information to travel agencies and guests.
With the TurnFriendly Operations module, you use a powerful search function to identify the affected flight and product services and offer alternatives that are transmitted to travel agencies via web-based quotation and information workflows – cost recording and on-charging to service providers included.
To find out which bookings are affected, use the online search for flights and hotels, which specifically searches the booking inventory in a few seconds. The result is displayed directly and the systematized processing is started.
Alternatives are entered in the order and assigned to all services with a click. The processing of the service change orders is designed for mass processing.
Travel agencies and guests receive information about the service change via e-mail and can directly select the offered alternative via a link.
Processing fees are recorded in the service change order and automatically assigned to all affected services.
Chargebacks to originators are generated with one click, are multi-currency capable and are transferred to accounting via interfaces.
Maintain an overview through comprehensive evaluations and monitoring of service change orders (from entry to charging on).
We know the structure of tourism data: Many tourism companies use TurnFriendly successfully. Learn more about our clients
The perfect solution for tour operators
and the tourism industry