All Features

TurnFriendly is CEM-Software with powerfull tools and features for faster and more efficiently handling of service processes.

TurnFriendly - Customer Experience Management

Electronic files

Handle even complex events clearly
in electronic files

Status indicator

Event status is visualised by the traffic-light principle.

Notes

Save additional information in memo fields.

Histories

All incoming and outgoing contacts are stored chronologically.

File upload

Uploading data of the following file types: pdf, doc, xls, jpg, gif, tiff, mp3.

Search, filter, sort

An efficient and time-saving search function

Fast

Fast and time-saving search function.

Criteria

Search for any criteria.

Save

Save filters to use again.

Permission

Permission to use the search.

Editor

Integrated letter writing saves you
a great deal of time

Text components

Easy combination of text components and free text.

Templates

Use templates in your corporate design.

Letters & E-mails

Answer and inform people quickly.

History

Complete documentation of the relevant history.

Authorisations and user management

Controlled access to data and functions for various user groups

Permissions

Flexible role-based permissions and access.

Single Sign-on

Authentication check via single sign-on possible.

User profiles

Create individual user profiles and roles.

Administration

Add, change, and delete user rights and roles.

Reporting

All the major indicators needed for basic information and decisions

60 Reports

More than 60 standard reports.

Datamarts

Filling data marts and data warehouses for data analyses.

Individual Reports

Individual evaluations on request.

Excel

Downloads with a direct filter function in Excel.

Form designer

Extend the screens and forms
according to your wishes

Easy

Easy extension without programming knowledge.

Fast

Fast extension of screens and forms.

Individual

Extension of fields, lists, links an more.

Checklists

Checklists in a question and answer format.

Control Center

Relevant information in real-time

SLAs

Monitoring service level agreements.

Charts

Equipped with standard charts.

Real-time

Real-time data view.

Dashlets

Company-specific charts possible.

Configuration

The software adapts to your processes

Types of event

Complaint, claim, enquiry, praise, feedback etc.

Processes

Define new and adapt existing processes.

Organisation

Adaption of departments, groups an more.

Products

Administration of products and product groups.

Master data

An integrated small customer relationship management

Fields

Freely definable fields.

Addresses

Handle multiple addresses.

Doublets

Included doublet checking.

Data protection

Anonymisation of personal data.

Dynamic Startpage

The dynamic startpage shows users relevant information on customers and services

Activities

Faster overview of the most recent activities.

Dates

All dates and times at a glance.

User-friendly

User-friendly preparation of the information .

Information

All relevant information on customers and services.

Contact us

Open the conversation

Ask us anything. Talk to us on +49 (0)911 937 88 0 or get in touch.