Customer Experience Management
Software that fits your industry

Customer Experience Management with TurnFriendly Anliegen Management Multi Channel Integration Reporting Feedback Knowledge Portale Sales & Operations

TurnFriendly supports companies to make a complete digital Customer Journey Map available.

Why TurnFriendly?


Manage requests, complaints, claims,
feedback & more

Cost advantages in operation

  • Fully web-based and available as an ASP solution
  • More than 90% of the configuration by internal department
  • Use of industrial standards

Company-wide use

  • Professional and technical client capability
  • Scalable enterprise solution
  • Inividual web portal suited for target groups

Time saving while processing

  • Top-topics for fast recording
  • Automatic process distribution
  • 1-click documents for quick response

Intelligent functions

  • Context-based text modules
  • Online reports from suppliers and service providers
  • Integrated knowledge base, which actively displays documents without searching

Company-wide benefits across departments

 

We work with sortable to-do lists. No more Excel.
Customer Service
The individual dashboards give me a quick overview of the current processing time.
QM
We know what our customers particularly like, since TurnFriendly also measures positive feedback.
Sales
The integration of TurnFriendly into our IT landscape went smoothly.
IT
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Ask us anything. Talk to us on +49 (0)911 937 88 0 or get in touch.