Customer service overloaded and customers frustratedt?
This does not have to be.
Success with the Customer Solution Center and dynamic FAQs.
Take the pressure offSuccess with the Customer Solution Center and dynamic FAQs.
Take the pressure off
Complaint processes
TurnFriendly helps you to map the perfect complaint process through configuration dialogs exactly the way you want it: from complaint receipt to response.
Complaint channels
Complaints are voiced through many communication channels. E-mails, letters, contact forms and portals.
Complaint Registration
The easy to use portal for service and sales helps you to record customer complaints easily. TurnFriendly takes over the filling of extensive forms for you.
Complaint Organization
No matter if you prefer a centralized or a distributed handling of complaints. TurnFriendly knows your organizational structure and routes processes automatically to the responsible teams.
Complaint Handling
If you need help researching and resolving complaints, send digital tasks. Smart to-do lists help you stay on top of things.
Answer complaints
You no longer need to create text modules and complete response letters manually.
Regulatory requirements
TurnFriendly helps you to fulfill regulatory requirements. Therefore, various industry solutions are available.
Integration
TurnFriendly fetches all data from existing systems, so you don't have to do it manually.
You receive software and industry-specific know-how from a single source:
Customer Experience Management Software that fits your industry.
For more than 20 years, we have been developing software for customer
experience management.
Learn more about our clients
TurnFriendly is one of the leading systems
for complaint management.
Discover which features of TurnFriendly help you solve your customer complaints faster.
Features
