Contact

We create more positive customer experiences
by professionally managing inquiries,
complaints and feedback.

Sales

Individual Campaigns: Select the collected customer experiences and feedback - then react exactly to the experiences of your customers. Gain a complete picture of your customers.

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Portals

Use TurnFriendly at your desk or remote. For user groups that need a simple interface.Secure login via single sign-on and coupled with the core application.

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Knowledge

TurnFriendly actively displays the appropriate knowledge documents - depending on the context of the issue. Documents can be directly recorded and versioned with changes. Fast and uniform.

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Feedback

Create web-based surveys quickly and easily without programming and evaluate the data directly. Simple design with images and dynamic fields. Everything integrated in TurnFriendly - for more customer orientation and proactive action.

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Reporting

Create detailed statistics and evaluations. TurnFriendly has more than 60 standard reports - all as downloads including filter function. Valuable information in real-time allows for timely improvements and provides a sound basis for decision-making.

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Integration

In Turnfriendly all the data converges. Interfaces to other systems can be integrated individually. Not just to cloud services, but to your existing system landscape - no matter what interface technology is used. Highly integrated, coupled with what is important to you.

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Multi Channel

Your customers expect to get response quickly, no matter what channel they use for contact. The Smart-Input-Connector allows you to connect forms and process them directly. Everything bundled in an electronic file.

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Case Management

Centralize all issues in a single system. Collect and structure valuable information across department boundaries. TurnFriendly gives you transparency about all your needs and enables a fast and personal approach to your customers.

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Learn how TurnFriendly works in just 4 minutes:  

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Lots of benefits

Cost advantages in operation

  • Fully web-based and available as an ASP solution
  • More than 90% of the configuration by internal department
  • Use of industrial standards

Company-wide use

  • Professional and technical client capability
  • Scalable enterprise solution
  • Inividual web portal suited for target groups

Time saving while processing

  • Top-topics for fast recording
  • Automatic process distribution
  • 1-click documents for quick response

Intelligent functions

  • Context-based text modules
  • Online reports from suppliers and service providers
  • Integrated knowledge base, which actively displays documents without searching

Over 14.000+ users trust TurnFriendly

For more than 20 years, we have been developing software for customer
experience management. Learn more about our clients

Complaint Management Software

TurnFriendly is one of the leading systems
for complaint management.

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All the Features
you will need

Discover which features of TurnFriendly help you solve your customer complaints faster.

Features
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Questions? Contact us!

Our team is happy to answer your questions.
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