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TurnFriendly helps you to map the perfect complaint process through configuration dialogs exactly
the way you want it: from complaint receipt to response.
Complaints are voiced through many communication channels. E-mails, letters, contact forms and
The easy to use portal for service and sales helps you to record customer complaints easily.
TurnFriendly takes over the filling of extensive forms for you.
No matter if you prefer a centralized or a distributed handling of complaints. TurnFriendly knows
your organizational structure and routes processes automatically to the responsible teams.
If you need help researching and resolving complaints, send digital tasks. Smart to-do lists help
you stay on top of things.
You no longer need to create text modules and complete response letters manually.
TurnFriendly helps you to fulfill regulatory requirements. Therefore, various industry solutions
TurnFriendly fetches all data from existing systems, so you don't have to do it manually.
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You receive software and industry-specific know-how from a single source:
Customer Experience Management Software that fits your industry.
For more than 20 years, we have been developing software for customer experience management.
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TurnFriendly is one of the leading systems for complaint management.
Discover which features of TurnFriendly help you solve your customer complaints faster.