1. Receive Centralize all complaints in one system across all channels All e-mails and documents are stored and archived in TurnFriendly Transparency of all customer concerns is ensured Data protection: legally compliant handling of personal data is ensured
2. Distribute Increase throughput by reducing waiting times Electronic distribution of concerns to relevant teams company wide Elimination of idle time and automation of processes saves a lot of time Topic specific Service Level Agreements (SLA) help to find the right answers
3. Edit Collect and structure valuable information Multiple categorization trees for customer concerns Customize TurnFriendly yourself to best fulfill your specific requirements without programming Integrated knowledge base displays contextual information fully automatically
4. Research Design web-based workflows – without programming With web-based workflows, you involve internal departments and suppliers in the processing of complaints and claims Process participants receive a link via e-mail that enables controlled access to the central complaint documents The recipient answers e.g. statements in the form of checklists and can add documents to the process
5. Answer Answer with multilingual text modules Create e-mails and letters in your Corporate Design Create attractive Word documents with centrally maintained text modules Revision-proofed storage and server-side creation of PDF/A-documents
6. Evaluate Learn from the experiences of your customers Evaluate all concerns and draw the right conclusions to optimize your processes with excellent reports Create reports for customer-, product-, process-, cost- and quality-views Real-time reporting with flexible authorization concept
How does Complaint Management look like in your company? Complaints are being managed manually with inefficient Office-tools… Organization in mail servers manual Excel lists self developed Access database Issue-Tracking-Systems …which leads to little transparancy, high process-cost and unhappy customers. Prozess status not transparent Content can hardly be evaluated Causes not traceable Workload not known Customer needs unknown
Complaints are being managed manually with inefficient Office-tools… Organization in mail servers manual Excel lists self developed Access database Issue-Tracking-Systems …which leads to little transparancy, high process-cost and unhappy customers. Prozess status not transparent Content can hardly be evaluated Causes not traceable Workload not known Customer needs unknown
Complaint Management Software for your industry Solutions and know-how for banks, tour operators, trade and service providers. Overview Questions? Contact us! Our team is happy to answer your questions. Talk to an expert