Complaint Management Software that saves you a great deal of work

Manage requests, complaints and claims – sustainable and more effectively than ever before.

Complaint Management Software TurnFriendly

6 practice-proven steps to a
professional complaint management

1. Receive

Centralize all complaints in one system across all channels

2. Distribute

Increase throughput by reducing waiting times

3. Edit

Collect and structure valuable information

4. Research

Design web-based workflows – without programming

5. Answer

Answer with multilingual text modules

6. Evaluate

Learn from the experiences of your customers

How does Complaint Management look like in your company?

Backlog in customer service

Complaints are being managed manually with inefficient Office-tools…

…which leads to little transparancy, high process-cost and unhappy customers.

Complaint Management Software for your industry

Solutions and know-how for banks, tour operators, trade and service providers.


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TurnFriendly live

Manage inquiries, complaints and surveys professionally.

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+14.000 people use TurnFriendly to better meet the expectations of their customers