About us

TurnFriendly helps companies to consistently align their services
with the needs of their customers.

TurnFriendly - Customer Experience Management

Our Team

TurnFriendly is developed by passionate people, who love their job. It is the maxim, to make complex issues easy and thereby realize solutions with an excellent cost-benefit proportion.

The problem that drives us

Customer relationships are now complex and multi-layered. Our vision is to make a complete digital customer journey map available.

Our clients

The satisfaction of our customers has always been the benchmark for our solutions. TurnFriendly has emerged from this conviction.

Learn more about our clients

Our company

From start-up to hidden champion, TurnFriendly, founded by Marco Rothberg in 2001, has developed from a simple idea to a comprehensive Customer Experience Management System.

Our aim is to offer the best customer service management system. I am proud of what we have achieved so far and glad that I am allowed to work with such a brilliant team.
Marco Rothberg Marco Rothberg
Founder and CEO
TurnFriendly Software GmbH

Consulting and Development

For more than 15 years, we have been developing software for customer experience management.
Be inspired by our best practices.

  • Setup and implementation of customer service processes
  • Participation in the creation of technical concepts
  • Definition of key figures in Customer Service Management
  • Development of individual web portals for different industries
  • Professional migration of existing systems by our experts
  • Expansion of complaint management to case management systems

Join us

We're always looking for passionate individuals to join our team.

Contact us

Questions? Contact us!

Our team is happy to answer your questions.