About us

TurnFriendly helps companies to consistently align their services
with the needs of their customers.

TurnFriendly - Customer Experience Management

Our Team

TurnFriendly is developed by people who are passionate about their work. The maxim is to make complex issues simple and thereby develop software with an excellent cost-benefit ratio.

The problem that drives us

Customer relationships today are multi-layered. That's why we specialize in solving complex customer service processes.

Our clients

… are satisfied because our systems work, have high performance and we provide outstanding service.

Learn more about our clients

Our company

From start-up to hidden champion, TurnFriendly, founded by Marco Rothberg in 2001, has developed from a simple idea to a comprehensive Customer Experience Management System.

More about our Code of Business Conduct

I am proud of what we have achieved so far and glad that I am allowed to work with such a brilliant team.
Marco Rothberg Marco Rothberg
Founder and CEO
TurnFriendly Software GmbH

Our vision and mission

🎯  Vision TurnFriendly wants companies to think and act consistently from their customers' point of view.
🏋️‍♀️  Mission For this we develop the world's best tool for complaint managers.
🏆  USP With industry-specific software platforms, we understand customers and processes much better.
🚀  Strategy We are igniting the next stage of growth and developing a scalable cloud solution with a freemium model.

Consulting and Development

For more than 20 years, we have been developing software for customer experience management.
Be inspired by our best practices.

  • Setup and implementation of customer service processes
  • Participation in the creation of technical concepts
  • Definition of key figures in Customer Service Management
  • Development of individual web portals for different industries
  • Professional migration of existing systems by our experts
  • Expansion of complaint management to case management systems

Video anschauen

Over 30.000+ users trust TurnFriendly

Watch our corporate movie

Join us

We're always looking for passionate individuals to join our team.

Contact us

Questions? Contact us!

Our team is happy to answer your questions.