Customer Experience Management
Software for retailers

TurnFriendly Retail supports customer-oriented service processes in
wholesale and retail. Manage issues such as inquiries, complaints and reclaims
with a CEM software that is easy to integrate.

TurnFriendly Retail

TurnFriendly Retail

TurnFriendly is used in trade and completely covers the specific requirements. The usual functions and interfaces form the basis for company-wide use.

Article structure

TurnFriendly is able to map your complete article structure, including all product information you need for your daily work. As a result, TurnFriendly offers a quick and easy way to create and classify products for complaints handling.

Portal for customer issues

The branches are provided with an intuitively operated portal for the collection and reporting of customer issues. Use TurnFriendly at your desk or on the go. For user groups requiring a simple surface. Secure login via single sign-on and coupled with the core application.

Complete hosting package

You have the option to hostTurnFriendly with us or on a server in your company. The ASP solution relieves your IT department and your data is protected in a German datacenter. When setting up you get professional support from our TurnFriendly experts.

Customer oriented trading companies
choose TurnFriendly


Since the introduction of TurnFriendly, customer concerns have become more structured, efficient and time-saving. As a result, the customer satisfaction could be significantly increased.
Julian Jourdan Julian Jourdan
Head of Customer Service
Handelsgesellschaft für Baustoffe mbH & Co. KG

User Stories

What is TurnFriendly good for?

As a Sales Manager, I now have all customer issues in view. And that in every branch
As a buyer, I now constantly have a current supplier rating from TurnFriendly.
As Complainants Manager, I can send my customer a satisfaction survey email directly from the process

All the Features
you will need

Discover which features of TurnFriendly help you solve your customer complaints faster.


Contact us!

Our team is happy to answer your questions.

Talk to an expert