The Patient Experience Challenge
Complaint management is not an Excel list
Frequently, hospitals enter complaints in Excel lists. However, the process itself is paper-based or implemented on the basis of e-mails.
TurnFriendly Healthcare thinks in a patient-oriented way and pursues the goal of making all concerns, especially complaints, transparent throughout the company.
A key advantage of TurnFriendly Healthcare is the complete implementation of the complaint management process in one system as well as the integration of all stakeholders in the digitalized process. Through the holistic approach, valuable information is gained and service quality is measurably increased.