Learn how TurnFriendly works
in just 4 minutes:
Process complex customer concerns
simply and quickly
2nd-Level Solutions
Complex structures and processes can be easily mapped so that all service levels and processes are covered and supported.
Automation
Powerful work steps for the automatic processing of service processes.
Feedback
Not just complaints – all feedback can be processed and evaluated in a structured manner. All customer cases in one system – from start to finish.
Reporting & Dashboards
TurnFriendly has more than 60 standard reports. Valuable information in real time allows for timely improvements and provides a well-founded basis for decision-making.
Complaint management
TurnFriendly helps you to map the perfect complaint process through configuration dialogs exactly as required by customer service. Learn more about our complaint management software
24/7-Customer-Self-Service
Outdated FAQ pages become dynamic and searchable areas, offering 24/7 customer self-service. Learn more our customer solution center
Law & Regulatory
TurnFriendly supports meeting regulatory requirements. Therefore, various industry solutions are available. Learn more about our different industry solutions
Integration
From now on, customer service is no longer isolated, but networked with all the necessary business applications.
You receive software and industry-specific know-how from a single source:
Customer Experience Management Software that fits
your industry.
For more than 20 years, we have been developing software for customer
experience management. Learn more about
our clients
TurnFriendly is one of the leading systems
for complaint management.
Discover which features of TurnFriendly help you solve your customer complaints faster.
Features
