For tour operators and airlines
TurnFriendly Travel connects all bookings with travel services and customer issues. Your team handles complaints during and after the trip with the full booking context.
Interactive look inside TurnFriendly
TRAVEL RECORD
Reisewelt
Tour operator
One booking record connects every case before, during and after travel.
Booking confirmation
Booking question
Hotel complaint
Request to the hotel
Refund request
Construction report
Example report · Hotel Sonnenbucht and its immediate surroundings
Hotel report
Example report · Hotel Sonnenbucht
Check travel documents
Request the hotel's assessment
Assess the refund request
Before travel
Completed
Booking question
2 case items
During travel
In progress
Hotel does not match the booking
2 case items
After travel
Open
Refund request
2 case items
5 Apr 2027 · Booking created
7 Apr 2027 · Booking question answered
12 Jun 2027 · Hotel complaint received
18 Jun 2027 · Refund request received
Booking note
The traveller reports a different room category. An assessment has been requested from the hotel.
Mara Sommer
Agency Reisezeit
Example Air
Hotel Sonnenbucht
Destination Agency
FROM EMAIL TO A SERVICE PLATFORM
During and after the trip: manage issues, deadlines and travel-law requirements in their booking context.
Explore complaint management →Group affected bookings, offer alternatives in bulk and record customer decisions.
Try the interactive disruption workflow →Contact centres and sales capture issues in a structured way. The booking and configured topic guide the next steps.
Try the portal with a travel example →Trusted in practice. Travel companies rely on TurnFriendly.
YOUR TRAVEL USE CASE
Discuss your workflow, booking systems and coordination with travel suppliers with us. Together, we’ll explore how TurnFriendly Travel can support your team.
For tour operators and airlines · Integrate reservation and accounting systems to fit your needs.
