Complaint Management - Sales - Contact Center - Claims Processing - Operational Risks
Complaint management and claims processing with TurnFriendly Finance, connecting service processes across the bank.
Customer References · Projects
Service processes. In practice.
Explore customer projects from banking, travel and retail. Choose your industry.
A selection of published customer projects. Descriptions relate to the individual projects and also include former deployments.
Banks
Banks and financial service providers
From a service portal for sales to distributed processing and integration with existing systems.
Decentralized and centralized complaint management - Banking integration - TurnFriendly Portal - Digital complaint manager
Complaint management within Deutsche Bank Group, integrated into the multi-client TurnFriendly Finance platform.
Quality management · Banking solution
TurnFriendly Banking supports quality and complaint management.
Premium customer service · Individual services
TurnFriendly supports tailored services and the customer service expectations of a premium financial services provider.
Case management · Automatic distribution
Customer cases are automatically routed to the responsible case managers within the group.
Central complaint management · System integration
Central complaint management connected to existing systems through multiple interfaces.
Complaint management · Quality · Regulatory requirements
TurnFriendly supports customer case processing, quality standards and regulatory requirements in complaint management.
Email classification · Automatic distribution · Quality management
Incoming emails are classified and routed to the appropriate locations. TurnFriendly also supports group-wide quality management.
Service portal · Communication channels · Distributed processing
DB Chance connects complaint management, communication channels and sales with distributed customer service teams.
Structured processes · Responsibilities · Integration
Structured complaint processing with clear responsibilities and integration into existing systems.
Travel
Tour operators and airlines
Customer service before, during and after the trip, with reservation data, travel workflows and connected participants.
WBS Blank · Travel complaint management
Tourism complaint management integrated with the WBS Blank reservation system.
Workflows · Recovery · SAP
Claims during and after travel, end-to-end workflows and recourse processing through to invoicing in SAP.
Tour operator · International destinations
International tour operator with its own incoming agencies and tour representatives, featured among published TurnFriendly references.
Quality management · WBS Blank
TurnFriendly supports high customer service quality standards and connects to WBS Blank.
TurnFriendly Travel · Service processes
TurnFriendly Travel supports the service processes of this international travel company within VERKEHRSBUERO Group.
Quality management · Customer service
TurnFriendly Travel supports professional quality management and high customer service standards.
Kundenservice - Operations - Qualitätsmanagement - Destination Service - Reiseleiter
Planned integration of reservation systems and redesign of service processes across customer service, operations and quality management.
Youtravel.com
Reservation interface · International service processes
Complaint management and international service processes connected through a tailored reservation-system interface.
Airline customer service · Industry-specific solution
Since 2024, TurnFriendly has supported the leisure airline's customer service with tailored solutions.
FTI Group
Tour representatives · Agencies · Head office
TurnFriendly was used for shared complaint processes across tour representatives, agencies and head office.
BigXtra
Claims · WBS Blank · Reporting
Complaint processing with WBS Blank integration and reporting in the former customer project.
Retail
Retail and inventory management
Claims and enquiries involving head office, stores, field sales and warehouses.
B2B and B2C · Portal · Inventory management
Claims and inquiries from B2B and B2C customers. The portal and inventory systems connect field sales, warehouse teams and supplier communication.
Claims · Head office and stores · ASP
The former project connected claims processing and communication between head office and stores, supported by the ASP offering.
Which experience is relevant to your project?
Talk to us about which lessons can apply to your service processes, teams and existing systems.