Extract the content
Text extraction and OCR read messages, attachments and legibly scanned letters, making their content available for further processing.
Connect customer contacts
← Platform overview
OMNICHANNEL WITH TURNFRIENDLY
Different channels. One structured start.
Emails, digitised letters, contact forms and tickets from other systems reach TurnFriendly through the TF API. Automation identifies their content and starts the appropriate case handling.
FROM INCOMING CONTENT TO CASE HANDLING
Recognise. Assign. Move forward.
TF automation handles the initial steps. Where information is unclear, your team completes the missing assignment.
Connect customer contacts
Recognise and assign
TF automation identifies the use case and assigns available customer or booking information. When the result is clear, the appropriate structured case handling starts.
Resolve unclear assignments
If the use case, customer or, for example, travel booking cannot be clearly identified, the source document goes to the TurnFriendly inbox. Your team adds the missing assignments and continues processing.
Which incoming channels would you like to connect?
In 30 minutes with Marco Rothberg, discuss your incoming channels and existing systems. Using a typical message, we’ll review which data needs to be recognised, assigned or completed by your team. Free of charge and without obligation.
Discuss your use case