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Industry-specific service processes

Service processes tailored to your industry

Resolve customer cases with data and workflows tailored to your industry. Choose your starting point.

Banks

Resolve complaints traceably. Connect customers, advisers and branches with banking workflows, reports and BaFin notifications.

Explore banking

Travel

Keep all booking data in view. Handle complaints during and after the trip and reach affected travellers in bulk when services are disrupted.

Explore travel

Insurance

Connect contract data, customer cases and specialist teams. Traceable processes support implementation of the EIOPA guidelines.

Explore insurance

Retail & industry

Resolve complaints and damage claims from your trade customers. Quality, warehouse and dispatch teams work in a shared context.

Explore retail & industry

Healthcare

Connect all cases relating to a hospital stay. Coordinate responses between complaints management, wards and administration transparently.

Explore healthcare

Services

Connect appointment, service and billing issues within a service order. Customer service, scheduling and delivery teams coordinate their work.

Explore services

Your industry. Your use case.

Is your industry not listed? Talk to us about a typical service process, your business data and the teams involved. Together, we’ll identify the right way to use TurnFriendly.

Discuss your use case