ABOUT TURNFRIENDLY
Complex processes. People who understand them.
We develop TurnFriendly so people can resolve customer cases together – across teams and tailored to their industry.
Experience since 2001.
Since 2001, we have developed software for complex service processes. A specialised tool has grown into a shared platform for companies and their service teams.
“I’m proud of what we’ve achieved so far and look forward to our next steps in growth.”
Marco Rothberg · Founder and CEO
2001
founded
30,000+
users work with TurnFriendly every day
150,000+
customer cases per year
We understand more than software.
Understand your business.
Travel bookings, banking processes or regulatory requirements: we consider customer issues in the context of your industry.
Connect people.
We involve customer service, specialist teams and IT. The result fits your business and connects with your existing systems.
Make complexity manageable.
From a simple enquiry to a complex complaint: we make the information and handling steps your teams need usable in everyday work.
How we work with you.
From the first business question to ongoing development after launch.
Your process. Our shared task.
Clarify requirements together.
We listen, structure your requirements and support the design of your business processes.
Configure the right solution.
We align functionality, user permissions, workflows and reporting measures with your tasks.
Connect existing systems.
We support integrations and the migration of existing data. TurnFriendly becomes part of your systems landscape.
Launch and keep improving.
We support your first steps and develop the solution with you as requirements or processes change.
LET’S START A CONVERSATION
Complex requests.
Make them simple together.
Discuss your service process and open questions with the TurnFriendly team. Together, we explore how the platform can support you and which next steps make sense.
Schillstraße 4
90491 Nuremberg
Germany