For service-intensive organisations
Keep scheduling, service and invoice enquiries connected. TurnFriendly Services brings customer service, scheduling and delivery teams together – with less back-and-forth.
Interactive look inside TurnFriendly
SERVICES
Sophie Weber · Customer no. K-11842
Service order SA-2027-09316 · Building systems maintenance
One service order connects cases about scheduling, work performed and invoicing.
Order confirmation
Scheduling correspondence
Work record
Question about work scope
Invoice
Invoice question
Service visit report · Building systems maintenance
Work overview: system inspected, filters replaced and functional check completed.
Supports clarification of the work performed.
Fictional example
Agree a reliable appointment
Check work performed
Explain invoice line
Complaint
Completed
Appointment rescheduled repeatedly
2 case items
Question
In progress
Clarify work scope
2 case items
Invoice question
Open
Explain invoice line
1 case item
2 Jun 2027 · Service order confirmed
12 Jun 2027 · Scheduling complaint received
18 Jun 2027 · Maintenance performed
19 Jun 2027 · Work scope question received
23 Jun 2027 · Invoice question received
One service order as shared context
The scheduling complaint, the question about work performed and the invoice question relate to the same maintenance order. Each case is handled separately.
Sophie Weber
Customer service
Scheduling team
Technical service
Accounts team
Resolve together
Customer service, specialist departments and delivery teams work from the same information. Customer, location and service data give each case the right context.
One service order
Appointment · Work · Invoice
Customer service
Bring queries together
Expert feedback
Clarify the facts
Teams and partners
Report completed work
Service Automation
TurnFriendly identifies case content and starts configured follow-up steps. Unclear messages stay in the inbox for manual review; your team makes the expert decisions.
Less email back-and-forth
Billing enquiry
Preparation
Following your configured process rules
Assigned to
Service team
Task
Check the bill
Due
Today, 4:00 pm
Expert review
Is the billed item correct?
Check the facts, document the outcome and reply to the customer.
Review by the service team
The workflow is configured to suit your needs.
Improve service where it matters
Identify recurring case topics and bottlenecks. The reports below use fictional demonstration data.
Service Monitor
Example values from the Services demo
Customer Service
2.2
Friendliness
3.6
Sustainability
2.4
Punctuality
2
Claims handling
2
Displayed range 0–4. These are not results from a customer project.
Incoming and completed cases
6 weeks · 210 incoming cases · 230 completed cases
Week 1
30 / 35
Week 2
35 / 35
Week 3
40 / 40
Week 4
35 / 38
Week 5
32 / 40
Week 6
38 / 42
Blue: incoming. Orange: completed. Includes previously open cases.
Incoming cases by category
160 categorised cases · Fictitious example period of 6 weeks
Appointment changes
45
Delivery status
40
Invoice enquiries
30
Availability
25
Service quality
20
One main topic per case. These are not results from a customer project.
Your service workflow
Discuss a typical service order with us. Together, we look at scheduling, service and invoice enquiries, the teams involved and your existing systems.
