Configure your questionnaire
Build a questionnaire for your use case. Depending on a given answer, branching leads to the relevant follow-up questions.
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Surveys
← Platform overview
SURVEYS
Understand customer feedback. Improve service where it matters.
Collect customer feedback within your service process and understand responses in the context of each case. Freely configurable questionnaires help you identify where to improve your service.
A LOOK INSIDE TURNFRIENDLY
How satisfied was your customer with the handling of their case?
A look inside TurnFriendly · Survey
Complaint satisfaction survey
Choose one response for each question.
Your selection stays local and is not transmitted.
FROM QUESTIONS TO INSIGHTS
Create your own questions. Put responses to use.
Start or send it when needed
Staff start a survey manually when needed. They can record answers during a conversation or send customers a link to complete it themselves. Bulk email distribution is also possible.
Analyse responses in context
Responses stay linked to the case. Analyse them in real time through the analysis menu, with the customer or case context preserved.
EXAMPLE: TURNFRIENDLY TRAVEL
Report consistently from the destination.
In TurnFriendly Travel, tour representatives at destinations can complete questionnaires for construction-site reports. These can be used in connection with knowledge articles.
Surveys also support the structured collection of operational information within the service process.
ANALYSE SURVEY RESPONSES
Turn responses into a clear picture.
The same questions, analysed across multiple surveys: see where your service can improve.
A look inside TurnFriendly · Analysis
Complaint satisfaction at a glance
Fictional aggregate results · 100 completed surveys · Example month: September 2026
Time taken
Appropriate
68%
Too long
26%
Unable to assess
6%
Case resolution
Fully
74%
Partly
18%
Not yet
8%
Clarity of the response
Yes
82%
Partly
14%
No
4%
The results help your team investigate waiting times and outstanding issues.
The charts show fixed fictional sample data. Your choices above do not change these aggregate results.
Which questions help your service move forward?
Talk to us about the questions you want to ask, who should respond and how you will use the results. Together, we will identify the right approach for your service process.