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Disruption handling · TurnFriendly Travel
Find affected bookings, offer suitable alternatives and send information in bulk. Track responses and costs for each trip.
TurnFriendly Travel
A hotel is overbooked. Click through the prepared example, from the affected service to recording the customer's decision.
Hotel code
HT-2047
Hotel
Sun Bay Hotel
Service period
12–19 June 2027
Disruption reason
Accommodation · Overbooking
The search uses integrated reservation data and travel-specific criteria. The values in this example are prepared.
All three services belong to the same service change order. Each booking keeps its own handling context.
Sunshine Travel
12–19 June 2027 · Double room · Half board
Booking record TR-2027-09124 · Case 21801 · Service change > Accommodation > Overbooking
The order groups the disruption. Each case remains linked to its travel booking.
Direct booking
12–19 June 2027 · Double room · Half board
Horizon Travel
12–19 June 2027 · Double room · Half board
12–19 June 2027 · Double room · Half board
Customer information: Accommodation near the beach, with the board basis originally booked.
Subject: Alternative to your booked accommodation
Your booked hotel is overbooked. For your travel dates, we can offer Seaview Hotel in a double room with half board. Please let us know your decision.
Disruption cases are created for the relevant services. The assigned alternatives are sent from the order by email to travel agencies or guests.
Our customer has chosen Seaview Hotel. Please record the offered alternative for booking TR-2027-09124.
A team member records the reported decision in the disruption case.
Alternative A recorded
Customer decision: Seaview Hotel
Awaiting reply
Alternative A offered
Awaiting reply
Alternative A offered
Recording the decision documents the choice. This example does not perform a rebooking in the reservation system.
Handling fee · EUR 25.00
Reference: Service from booking TR-2027-09124
Responsible party: Hotel · Chargeback for review
Simulation: no emails are sent, trips rebooked or costs posted.
ONE ORDER · MANY AFFECTED TRIPS
Identify affected flight or hotel services using travel-specific criteria. Your reservation data provides the basis.
Assign alternatives to affected services. Send them in bulk from the order by email to travel agencies or guests.
Staff record the customer's reported choice in the disruption case. Pending responses remain visible in the order overview.
BOOKING CONTEXT
The order groups the shared disruption. Each booking case file keeps its travel data, documents, cases and stakeholders connected.
Explore the booking record in TurnFriendly Travel →DATA AND COSTS
Reservation systems supply booking and service data. Configured interfaces transfer fees and supplier charges to accounting – including multiple currencies.
We agree data sources, responsibilities and how rebookings are transferred with you.
Discuss a typical service disruption with us. Together, we review affected bookings, alternatives, responses and costs in your disruption process.
