2nd-Level Solutions
Complex service processes become simpler
Complex structures and processes can be easily mapped so that all service levels and processes are covered and supported.
Automation
Automation
of service
processes
Powerful work steps for the automatic processing of service processes.
Feedback
Company-wide case management
Not just complaints – all feedback can be processed and evaluated in a structured manner. All customer cases in one system – from start to finish.
Reporting & Dashboards
Understand customers, improve products, reduce costs
TurnFriendly has more than 60 standard reports. Valuable information in real time allows for timely improvements and provides a well-founded basis for decision-making.
Complaint management
Mapping individual complaint processes
TurnFriendly helps you to map the perfect complaint process through configuration dialogs exactly as required by customer service. Learn more
24/7-Customer-Self-Service
Smart FAQ pages make the difference
Outdated FAQ pages become dynamic and searchable areas, offering 24/7 customer self-service. Learn more
Law & Regulatory
Meeting regulatory requirements
TurnFriendly supports meeting regulatory requirements. Therefore, various industry solutions are available. Learn more
Integration
Integration creates freedom and avoids unnecessary manual work steps
From now on, customer service is no longer isolated, but networked with all the necessary business applications.
