At FTI Group, TurnFriendly was used into the destinations themselves. Tour representatives, agencies and head office used the platform to optimise and simplify complaint management processes.
CUSTOMER PROJECT
FTI Group
Tour representatives · Agencies · Head office
How would you like to handle customer cases?
In 30 minutes with Marco Rothberg, discuss which experiences from this project are relevant to your service processes. Together, review the teams involved, existing systems and the next steps. Free of charge and without obligation.