CUSTOMER PROJECT

alltours

WBS Blank · Travel complaint management

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alltours

One of Germany’s largest tour operators. TurnFriendly was connected to the WBS Blank reservation system, creating a high level of integration that made complaint processing substantially easier. TurnFriendly includes specialist complaint management modules for the travel industry.

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How would you like to handle customer cases?

In 30 minutes with Marco Rothberg, discuss which experiences from this project are relevant to your service processes. Together, review the teams involved, existing systems and the next steps. Free of charge and without obligation.