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	<title>Knowledge-Base &#8211; TurnFriendly Blog</title>
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		<title>Warum eine Knowledge Base im Kundenservice unverzichtbar ist</title>
		<link>https://www.turnfriendly.com/blog/kundenservice/warum-eine-knowledge-base-im-kundenservice-unverzichtbar-ist/</link>
		
		<dc:creator><![CDATA[Marco Rothberg]]></dc:creator>
		<pubDate>Thu, 24 Jul 2025 05:00:00 +0000</pubDate>
				<category><![CDATA[Kundenservice]]></category>
		<category><![CDATA[Knowledge-Base]]></category>
		<category><![CDATA[Kundenerfahrung]]></category>
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					<description><![CDATA[Eine digitale Knowledge Base bündelt Wissen an einem zentralen Ort und sorgt damit für klare Strukturen im Kundenservice.]]></description>
		
		
		
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		<title>Eskalationsmanagement: Die Rolle von Wissensmanagement in 2nd-Level-Service Prozessen</title>
		<link>https://www.turnfriendly.com/blog/2nd-level-service-prozesse/eskalationsmanagement-die-rolle-von-wissensmanagement-in-2nd-level-service-prozessen/</link>
		
		<dc:creator><![CDATA[Marco Rothberg]]></dc:creator>
		<pubDate>Thu, 29 Aug 2024 07:00:00 +0000</pubDate>
				<category><![CDATA[2nd Level Serviceprozesse]]></category>
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					<description><![CDATA[Das Eskalationsmanagement ist ein zentraler Bestandteil des Kundenservice, insbesondere wenn es um komplexe Probleme geht.]]></description>
		
		
		
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