Sales Tools
TurnFriendly develops on the philosophy of CRM and in doing so sets the emphasis on quality with and around the customer. Quality in connection with the customers already begins with the maintenance process of the obtained information. Outdated data, double customers, and wrong addresses can be found many times. TurnFriendly took precaution and provides an automatic doublet check. So that customer data remains up to date, every customer attribute is bearing a validation date. Thus a purposeful maintenance of information becomes possible, in which all outdated customer data can be selected and updated within the campaigns.
The Sales tools of TurnFriendly support the entire sales process. Begun during the collection of leads and prospective customers via the web based surfaces, which can be used in the internet and intranet, up to the production of forecasts and individual offers.
Contact History
A substantial component of the CQM data base is a complete contact history. Phone calls, emails and documents are noted centrally, so that every employee sees immediately, what has been agreed upon with customers and prospective customers.
Segmentation of Customers
The CQM data base enables segmenting of customers regarding transaction volume, complaint frequency and many further criteria. The creation of the necessary data quality is guaranteed by an intelligent data management.
Customer Networks
Who stands with whom in which contact? These questions are answered with the relations management. With TurnFriendly networks can be displayed, which point out relations between partners thus customers, suppliers, prospective customers etc.
Address Verification
Correct addresses are the requirement for professional existing customer marketing. With TurnFriendly addresses are examined for their postal correctness and as far as possible, automatically corrected. Above that, recognizing and removing of doublets is enabled.
