alltours flugreisen / Travel Business

One of the biggest travel businesses of Germany. TurnFriendly has been connected to the reservations system WBS-BLANK, so that a high integration level facilitated the treatment of complaints drastically. TurnFriendly covers special modules for the industry tourism within the range complaint management.

FTI / Travel Business

At Frosch Touristik located in Munich Turnfriendly is used right up to the destination areas. From the guide to the agencies and to the center, complaint management processes are optimized and simplified by using TurnFriendly.

Deutsche Bank / Financial Service

The „Deutsche Bank“ has opted for TurndFriendly as central complaint management system, in the context of a detailed software selective procedure.

ING-DiBa / Financial Service

One of the prominent direct banks of Germany, the ING-DiBa, has successfully been using TurnFriendly since May 2006 in the central complaint management. In less than four months several interfaces were developed for the integration of TurnFriendly in various bank systems.

Dresdner Bank / Financial Service

Consultation to the introduction of new complaint management processes.

Ebert + Jacobi / Pharmaceutical Concern

The pharmaceutical wholesale merchant Ebert + Jacobi, based in Wuerzburg, uses TurnFriendly in the daily business of the distribution. Complaints and customer demands are received via telephone. TurnFriendly guarantees the immediate treatment. The field service has view of the current conditions at any time.

Otto Geilenkirchen / Pharmaceutical Concern

The pharmaceutical concern Otto Geilenkirchen, located in Aachen, also uses TurnFriendly in the daily business of the distribution. Similar to Ebert + Jacobi TurnFriendly is used productivley as CQM system in two establishments. TurnFriendly has been installed, loaded with customer data, trained and introduced within one week.

Glatfelter / Paper Manufacturing

The Producers of technical speciality papers have redesigned the complaint management processes. Another example how TurnFriendly can be used in manufacturing (paper manufacturing) meaningfully.

KarstadtQuelle Insurance / Insurance Company

Management consultation and evaluation of the existing complaint management system. Introduction to the new individual complaint management processes.

Volvo / Motorring Industry

Execution (Fullservice) of a marketing campaign for the determination of the customer satisfaction for the Volvocenter Nuremberg. Here the questionnaire engine of TurnFriendly was used for the collection and evaluation of the won data.