DIN EN ISO 9001:2000

The new DIN EN ISO 9001:2000 is the new proof standard for qualitiy management systems, which has been published by the german (DIN), european (EN) and the International Standards Organisation (ISO).

The efficiency in the enterprise is increased by the introduction of a quality management system, by accelerating improvement processes, reducing friction losses and the employee motivation by clear structures and transparent instructions. Beyond that the trust of the customers and employees is effectively strengthened in the quality of the achievements and products of an enterprise.

Practice Example

The pharmaceutical wholesale, Ebert+Jacobi with head office in Wuerzburg, was certified in the year 2004. The use of Turnfriendly convinced the auditor, which contributed to grant the certification within a short period of time besides the high quality standard and conscience.

An audit with the manufacturer for speciality papers whas next up on the agenda. For the TÜV SÜD was important that a comprehensible, complete and current quality management was implemented in the enterprise. The QM - Department convinced the TÜV with its optimized complaint processes by TurnFriendly.

TurnFriendly as part of the TQM

TurnFriendly supports the firm philosophy, with which the quality is valid as the highest objective for the entire enterprise. The increase of the customer satisfaction is reached by improved product quality and for the customer aligned business processes. The quality becomes transparent for the customer with the use of TurnFriendly.