CQM-System
Why Quality is the determining factor for long-term customer relations
A customer relationship management system (CRM) sets the main focus on distribution, marketing and on the collecting of customer information. The customer quality management system (CQM) TurnFriendly supports distrubtion and marketing and also provides valuable information about the improvement of commercial processes, products and services of an enterprise. The approach of quality expands coventional CRM philosophy and provides a long-term and therefore stable customer relation. Because customer relations have to be managed right after the sales, TurnFriendly ensures that all business processes can be measured from the perspective of the customer. Therefore, TurnFriendly offers an integrated, web-based complaint management system which delivers important information about customer satisfaction and about the quality of products, processes and service on a daily basis.
TurnFriendly, is standard and individual software at the same time
TurnFriendly is a standard software which can be extended individually. Our customers have the advantage that they do not have to wait long for the next release. We include their individual needs directly in the project and implement exactly the extensions which fit to the enterprise. The standard version contains functions which provide a quick start and the possibility to get an idea about the future solution, right away.Furthermore, TurnFriendly is constructed modular so you only get the modules that are actually needed.The Software has multi tenancy capapabilities, is multilingual and webbased.
How often do you question your customers?
When have you asked your customers for the last time how satisfied they are and what could be improved? Therefore TurnFriendly has a questionnaire engine that allows you to create any kind of surveys which can be used on the website, on the phone or by the field service. Valuable information is won constantly and evaluated online.
Distribution support by professionals
TurnFriendly offers distribution teams who use web-based tools to support your distribution processes. Starting from the mangement of saleschances, prospective customers and customers up to generating your offers. The price models of version 4.0 complement induvidual pricing for won potential customers. Offers can be created and printed as PDF-documents or sent directly via email by TurnFriendly.
Complaint Management in practice
The advantages of professional complaint management softwarebase upon the stabilization of customer relations on one hand and on the otherhand upon the extraction of essential information about the improvement of product quality and service quality. The exploitation of customers is expensive and extensive. Therefore, it must be prevented to lose expensive gained customers. TurnFriendly has a particular main focus on active complaint management and integrates a tool, which supports complex complaint mangement processes flexibly. Because complaint management isn´t a challenge to the software only, we offer professional consulting to built practice-experienced complaint management processes.
Task Management
Customers expect a quick response when it comes to handling their concerns. Employees of other departments must be informed immediately,if there are any pending tasks in their area of responsibility. Where upto now internal emails were written, faxes were sent or you tried to reach the right contact person for problems in vain, is now solved with TurnFriendly. The central task mangement allows to control all tasks and monitor the results.Therefore, all employees have a clear view on the current process status at anytime and can answer customer questions competently without long searches.
