Complaint Adoption
A comprehensive complaint mangement system supports all distribution canals of an enterprise. TurnFriendly processes complaints via internet, email, by telephone or in written form.
In-Box
Most enterprises recieve complaints in written form. The processing of written complaints is carried out by scanning and the electronic distribution of complaint letters. TurnFriendly makes an entirely paperless complaint process possible. Optionally, emails from mailserves can be selected and sent automatically to the complaint department.
Complaint Stimulation
Complaints enclosure claims as well as other annoyance statements of customers and business partners. Therfore, it is good, if the number of complaints rises. Because every statement delivers important information about the actual needs of customers, TurnFriendly supports thes timulation by ad-hoc-surveys.
